SAFE
Responsible Gaming
at good 111
good 111 believes that gambling should always be an enjoyable leisure activity — never a source of financial or emotional harm. We have built a comprehensive set of player-protection tools and resources to help every player in Bangladesh stay in control of their gambling, set meaningful limits, and seek help when they need it. This page explains everything you need to know.
good 111 enforces strict 18+ age checks at registration and during KYC verification. No player under 18 may open or use an account. We reserve the right to request proof of age at any time.
Set daily, weekly, or monthly deposit caps directly from your account settings. Once a limit is in place, it takes effect immediately and cannot be increased for 24 hours — giving you a built-in cooling-off window.
Define how long each play session can last. When your chosen time is reached, good 111 will display a clear notification and log you out automatically, helping you avoid losing track of time during a session.
Need a short break? Activate a time-out period of 24 hours, 48 hours, 7 days, or 30 days. During a time-out, your account is suspended and you cannot deposit, play, or place bets until the period expires.
If you feel that gambling is becoming a serious problem, you can request a long-term self-exclusion of 6 months, 1 year, 3 years, or permanently. During this period, good 111 will close your account and block all login attempts.
In addition to deposit limits, good 111 allows players to set maximum loss thresholds per day, week, or month. Once your loss limit is reached, further wagering is suspended until the limit period resets.
Our Commitment to Safe Play
good 111 is one of Bangladesh's most trusted online casino and sports betting platforms, and we take the welfare of every single player seriously. Responsible gaming is not a box we tick — it is a core operational principle that shapes how we design our platform, how we train our support team, and how we respond when a player shows signs of gambling-related distress.
We believe that the vast majority of players who choose good 111 for cricket betting, slots, live dealer games, and Andar Bahar enjoy these games safely and within their means. However, we also recognise that for a small number of people, gambling can develop from a recreational activity into a harmful habit. Our responsibility is to provide every tool, resource, and safeguard necessary to prevent and address that outcome — for players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and everywhere else in Bangladesh.
The player-protection measures on this page are available to every registered good 111 player, free of charge, accessible directly from the account settings panel or by contacting our support team at any time. We encourage every player to engage with these tools proactively — not only when gambling starts to feel like a problem.
Our core responsible gaming principle: Gambling is entertainment. It is not a reliable source of income, and it will not recover losses over time. Every player should set a budget they are genuinely comfortable losing, and stick to it — regardless of how a session is going.
Age Restriction & Verification
good 111 operates a strict 18+ policy with zero exceptions. Players must be at least 18 years of age to register an account, make a deposit, place a bet, or participate in any game or promotion on the platform. This rule applies to all players accessing good 111 from Bangladesh, regardless of device or payment method used.
How We Verify Age
All players are required to provide date-of-birth information at registration. As part of our Know Your Customer (KYC) process — which is triggered at withdrawal thresholds and on a periodic basis — players must submit a copy of a valid government-issued photo ID such as a Bangladesh National Identity Card (NID) or passport. Our compliance team reviews all submitted documents to confirm that the player is 18 or older before the account is fully activated for withdrawals.
Underage Players
If we discover at any point that a player is under 18 years of age, we will immediately suspend the account, void any pending bets or bonuses, and return any deposits made — less any amounts already paid out in winnings. We will not process withdrawals for accounts identified as belonging to minors. If you are a parent or guardian and you believe a minor has accessed good 111 using your details or their own, please contact us immediately at [email protected].
Parental Controls
If minors have access to the devices you use to play good 111, we strongly recommend implementing device-level parental control software to block access to gambling websites. Tools such as Net Nanny, Kaspersky Safe Kids, and built-in iOS/Android screen-time controls can be configured to restrict gambling-related content at the network or application level.
Player Protection Tools
good 111 provides a comprehensive suite of in-account tools that give you direct, real-time control over your gambling activity. All tools are available from your account settings panel after logging in. Changes that reduce your limits take effect immediately; changes that increase limits are subject to a mandatory 24-hour cooling-off period to protect against impulsive decisions made during a session.
Cap the total amount you can deposit per day (e.g., ৳2,000), per week (e.g., ৳8,000), or per month (e.g., ৳20,000). Set whichever period or combination of periods works for your budget.
Set a maximum net loss threshold per day, week, or month. Once reached, further play is paused until the period resets, preventing you from chasing losses beyond a pre-agreed boundary.
Set a maximum play session duration. Receive an on-screen reminder 10 minutes before the limit is reached, then an automatic logout when your session time is up.
Enable periodic pop-up reality check reminders at 30-minute, 60-minute, or 90-minute intervals. Each reminder displays your current session duration, net win/loss, and gives you the option to end the session immediately.
How to Activate a Limit
Visit the good 111 Login page and sign in using your registered credentials.
Navigate to your account dashboard and select the "Responsible Gaming" or "Player Limits" tab in the settings menu.
Select deposit limit, loss limit, session time limit, or reality check interval from the available options.
Enter the amount (in ৳ BDT) or time duration, and select whether it applies daily, weekly, or monthly.
Confirm your selection. Reductions take effect instantly. Increases require a 24-hour waiting period before becoming active.
If you cannot access account settings or need assistance, email [email protected] and our team will apply the limit on your behalf within one business day.
Self-Exclusion Programme
Self-exclusion is the most powerful responsible gaming tool available on good 111. When you activate self-exclusion, your account is fully suspended for the duration you choose. You will be unable to log in, deposit, place bets, or access any part of the casino or sportsbook until the exclusion period has expired.
Available Exclusion Periods
- 6 months — suitable for players who need a meaningful break and time to reassess their gambling habits.
- 1 year — recommended for players who have identified a recurring pattern of problem gambling behaviour.
- 3 years — for players who need an extended period away from gambling to address underlying issues with professional support.
- Permanent exclusion — for players who wish to close their good 111 account indefinitely with no option to reopen it.
What Happens During Self-Exclusion
- Your account is locked immediately upon activation of the exclusion — no 24-hour delay.
- All pending withdrawals of funds already in your account will be processed normally within standard withdrawal timeframes.
- Any unused bonus balances will be voided in accordance with good 111's bonus terms.
- good 111 will make reasonable efforts to remove you from our direct marketing lists for the duration of the exclusion.
- You will not be able to create a new account during the exclusion period. Attempts to register a new account will be identified and rejected.
How to Request Self-Exclusion
You can request self-exclusion at any time — 24 hours a day, 7 days a week — by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered email address, your username, and the exclusion period you are requesting. Our compliance team will activate the exclusion within 24 hours of receiving your request and will send a confirmation email to your registered address.
Important: Self-exclusion on good 111 applies only to the good 111 platform at good-111.app. If you are concerned about gambling across multiple platforms, we strongly encourage you to use a national self-exclusion scheme or seek guidance from one of the support organisations listed in the Support Resources section of this page.
Returning After Self-Exclusion
After a fixed-term self-exclusion period has expired (6 months, 1 year, or 3 years), your account will not be automatically reactivated. You must contact [email protected] to request reactivation. Before reactivation, our team will conduct a brief check-in to ensure you feel ready to return to gambling in a controlled and responsible way. Permanent exclusions cannot be reversed under any circumstances.
Recognising Problem Gambling
Problem gambling does not always look the same from the outside. For many people, the signs develop gradually and are not immediately obvious — even to the person experiencing them. Understanding the warning signs is the first step toward seeking help.
Problem gambling — sometimes called gambling disorder — is characterised by a persistent, recurring pattern of gambling behaviour that disrupts personal life, finances, relationships, or mental health. It is recognised as a behavioural health issue and responds well to professional treatment when identified early.
Common Warning Signs
- Gambling with money that was intended for essential expenses such as rent, food, utilities, or loan repayments.
- Spending more time gambling than originally planned, or repeatedly failing to stop at a predetermined time.
- Chasing losses — continuing to gamble in an attempt to recover money already lost.
- Feeling restless, irritable, or anxious when unable to gamble.
- Lying to family members, friends, or colleagues about gambling activity or the amount of money involved.
- Borrowing money, selling possessions, or taking out loans to fund gambling activity.
- Gambling to escape problems, relieve stress, manage boredom, or cope with difficult emotions.
- Neglecting work, family responsibilities, or personal health as a result of time spent gambling.
- Making repeated unsuccessful attempts to cut back or stop gambling.
- Experiencing feelings of guilt, shame, or despair related to gambling losses or behaviour.
If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to use one of good 111's player protection tools — particularly a time-out or self-exclusion — and to reach out to a professional support organisation. You do not need to wait until things become severe before asking for help.
Self-Assessment Checklist
The following questions are adapted from widely-used responsible gambling self-assessment frameworks. Answer honestly — the purpose is not to judge, but to help you recognise patterns in your own gambling behaviour. If you answer "yes" to several of these questions, please consider using good 111's protection tools or contacting our support team.
Have you ever gambled with money that was set aside for bills, groceries, rent, or other essential expenses?
Do you find yourself thinking about gambling frequently — planning your next session or reliving past wins and losses?
Have you ever continued gambling after deciding to stop, or stayed logged in longer than you originally planned?
Have you ever tried to win back money you lost by placing additional bets or increasing your stakes?
Do you feel irritable, anxious, or restless when you are not able to gamble or when you try to reduce how much you gamble?
Have you hidden your gambling activity — the frequency, the amounts, or the losses — from family members, a partner, or close friends?
Have you ever borrowed money, sold personal belongings, or used a credit facility specifically to fund gambling?
Do you use gambling as a way to escape stress, loneliness, boredom, depression, or difficult life situations?
Have you experienced feelings of guilt, shame, regret, or hopelessness about your gambling habits?
Has gambling ever negatively affected your work performance, personal relationships, or physical or mental health?
If you answered "yes" to 3 or more questions: We encourage you to take a break from gambling and speak with a professional support counsellor. Contact good 111 support at [email protected] to activate a time-out or self-exclusion. Help is available, and reaching out is a sign of strength — not weakness.
Support Resources
good 111 encourages any player who is concerned about their gambling — or who is concerned about a family member's gambling — to seek professional support. The following organisations provide confidential counselling, treatment referrals, and crisis support for gambling-related harm. All services listed are free of charge.
An international peer-support fellowship for people who wish to stop gambling. Meetings are available online in English and provide a confidential, non-judgmental environment for recovery. Visit gamblersanonymous.org for meeting schedules.
GamCare operates the National Gambling Helpline and offers free counselling, online chat support, and treatment referral services. Resources are available in English at gamcare.org.uk, including self-help tools and a forum for affected family members.
A global online support service offering free practical advice, emotional support, and access to counsellors for anyone affected by gambling problems. Available in English at gamblingtherapy.org, with live chat and forum-based support.
Our own support team is available 24 hours a day, 7 days a week. If you are concerned about your gambling on the good 111 platform, email [email protected] with the subject "Responsible Gaming Help" and a member of our trained team will respond within 4 hours.
For Family & Friends
Gambling harm affects not only the individual player, but also the people around them — partners, parents, children, and friends. If someone you care about is showing signs of problem gambling, it is natural to feel helpless or uncertain about how to help. The organisations listed above all provide resources specifically designed for family members and friends of problem gamblers. You do not need to be the gambler yourself to seek support.
If you believe a family member has an active good 111 account and you are concerned for their welfare, contact us at [email protected]. While we are bound by privacy obligations regarding individual account data, we can provide guidance on the steps you can take and, where appropriate, flag the account for a welfare review by our compliance team.
Contact Our Team
good 111's responsible gaming support team is available around the clock. Whether you want to activate a limit, request self-exclusion, ask a question about our player-protection tools, or speak confidentially with a trained team member about a gambling concern, we are here to help. All communications are treated with strict confidentiality.
Responsible Gaming Contact:
Email: [email protected]
Subject line for limit requests: "Player Limit Request — [Your Username]"
Subject line for self-exclusion: "Self-Exclusion Request — [Your Username]"
Subject line for welfare concerns: "Responsible Gaming Help"
Response time: Within 4 hours (Bangladesh Standard Time, UTC+6)
Availability: 24 hours a day, 7 days a week, including public holidays
good 111 reviews and updates its responsible gaming policies on an ongoing basis to reflect best practices in player protection and to respond to feedback from our community. This page was last reviewed on 1 January 2026 . If you have suggestions for how we can improve our responsible gaming provision, please include them in your email to our support team.
Play Smart. Play Safe. Play at good 111.
Responsible gaming starts with awareness. Explore our games at your own pace, set your limits, and enjoy the experience — always within your means.
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