good 111 Terms
& Conditions

General Terms & Acceptance

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("the Player", "you", "your") and good 111 ("the Platform", "we", "us", "our") governing your access to and use of all services provided via good-111.app. These Terms apply to all activities conducted on the platform, including but not limited to account registration, deposits, wagers, withdrawals, bonus claims, and communications with our support team.

good 111 reserves the right to amend, update, or replace these Terms at any time and without prior notice. Any changes will be published at good-111.app/terms-conditions and will take effect immediately upon publication. It is your responsibility to review these Terms periodically. Continued use of the good 111 platform following any update constitutes your acceptance of the revised Terms.

These Terms are written in English and govern all interactions between good 111 and players accessing the platform from Bangladesh. In the event of any perceived ambiguity, the English-language version of these Terms shall be the authoritative version. All disputes, communications, and formal complaints must be submitted in English.

Governing Law

These Terms shall be interpreted in accordance with applicable law. good 111 operates as an online gaming and sports betting platform targeting the Bangladesh market and endeavours to provide services in a responsible, fair, and transparent manner consistent with general principles of consumer protection and fair play. Players are responsible for ensuring that their use of the platform complies with any local laws applicable to them in their jurisdiction.

Entire Agreement

These Terms, together with good 111's Privacy Policy, Responsible Gaming Policy, and any specific bonus or promotional terms published on the platform, constitute the entire agreement between you and good 111 with respect to your use of the platform. These Terms supersede all prior representations, negotiations, or arrangements, whether written or oral, relating to the same subject matter.

Eligibility & Age Restriction

To be eligible to register and maintain an active account on good 111, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout the life of your account:

• You are at least 18 years of age.
• You are accessing the platform on your own behalf and not on behalf of any other individual or entity.
• You are not a professionally excluded person or subject to any self-exclusion order that would prohibit you from gambling.
• You have not previously had a good 111 account that was closed, suspended, or terminated by good 111 for any breach of these Terms.
• You are not an employee, contractor, agent, officer, director, or immediate family member of any employee of good 111 or any of its technology or game studio partners.
• You are using a device and internet connection that you own or are lawfully entitled to use.

Age Verification

good 111 reserves the right to request age and identity verification documents from any player at any time. Verification is mandatory for all withdrawal requests of ৳10,000 or above and for any account flagged during routine compliance review. Accepted documents include a valid National Identity Card (NID), passport, or other government-issued photo identification. Accounts where age cannot be confirmed will be suspended pending verification, and any winnings accumulated during the unverified period may be withheld pending satisfactory completion of the KYC process.

Geographic Restrictions

good 111 is designed for and marketed to players in Bangladesh. Players accessing the platform from jurisdictions where online gambling is explicitly prohibited by law do so entirely at their own risk and legal responsibility. good 111 makes no representation that access to the platform is lawful in any jurisdiction other than those for which it is designed. It is your sole responsibility to determine whether your use of the platform complies with applicable laws in your location.

Account Registration & Security

To access the full range of good 111 services — including deposits, wagering, and withdrawals — you must register a player account via the good 111 Login page. Registration requires you to provide accurate, complete, and up-to-date personal information. Providing false, misleading, or incomplete information during registration constitutes a material breach of these Terms and may result in immediate account closure without return of funds.

Account Information Requirements

You are required to provide the following information during registration, and to keep it accurate and up to date at all times:

• Full legal name (as it appears on your government-issued ID).
• Date of birth (must confirm you are 18 years of age or older).
• Valid email address that you own and have access to.
• Mobile phone number registered in Bangladesh.
• Preferred payment method details (bKash number, Nagad number, or bank account details).
• Residential address within Bangladesh.

One Account Per Person

Each individual is permitted to hold one and only one active good 111 account. Registering, operating, or attempting to operate more than one account — whether under the same name, a different name, a different device, or a different payment method — constitutes a serious breach of these Terms. good 111 employs technical and manual checks to identify duplicate accounts. Where duplicate accounts are identified, good 111 reserves the right to close all associated accounts, forfeit any balances held therein, and permanently ban the individual from the platform.

Account Security & Password

You are solely responsible for maintaining the confidentiality of your good 111 account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any other person. good 111 will not be liable for any loss resulting from unauthorised access to your account that occurs as a result of your failure to protect your credentials. If you suspect that your account has been accessed without your authorisation, you must contact [email protected] immediately to request an account lock.

Account Verification (KYC)

good 111 operates a Know Your Customer (KYC) programme in line with responsible gaming and anti-fraud best practices. You may be asked to submit one or more of the following documents at any stage of your account lifecycle:

• Government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of address issued within the last three months (utility bill, bank statement, or official correspondence).
• Proof of payment method ownership (screenshot of bKash/Nagad account showing your registered mobile number).
• Selfie photograph holding your ID document, if requested for enhanced verification.

Failure to complete the KYC process within a reasonable timeframe — typically 7 calendar days from the date of first request — will result in suspension of withdrawal functionality until verification is completed. Accounts where submitted documents cannot be verified to good 111's satisfaction may be permanently closed.

Deposits, Withdrawals & Payments

good 111 supports a range of payment methods designed specifically for Bangladesh players. All transactions are conducted in Bangladeshi Taka (BDT / ৳). good 111 does not charge any transaction fees on deposits or withdrawals. Processing times and minimum/maximum transaction limits are set out below and may be updated periodically.

Supported Payment Methods

• Mobile Financial Services: bKash, Nagad, Rocket, Upay — deposits credited instantly; withdrawals processed within 15 minutes under normal operating conditions.
• Bank Transfer: Dutch-Bangla Bank, City Bank, BRAC Bank internet banking — deposits credited within 30 minutes; withdrawals processed within 1 business day.
• Card Payments: Visa, Mastercard — subject to individual bank processing times; typically 1–3 business days for withdrawals.

Deposit Terms

• Minimum deposit: ৳200.
• Maximum single deposit: ৳500,000 (subject to review for high-volume accounts).
• Deposits must be made from a payment account registered in your own name. Third-party deposits are strictly prohibited.
• good 111 reserves the right to request proof of payment method ownership before crediting large or suspicious deposits.
• Deposits that cannot be verified within 24 hours will be returned to the originating account.

Withdrawal Terms

• Minimum withdrawal: ৳500.
• Maximum single withdrawal: ৳200,000 per transaction (higher amounts may be processed in multiple transactions).
• Withdrawals will be processed to the same payment method used for the most recent qualifying deposit, as an anti-money-laundering measure.
• KYC verification must be completed before any withdrawal of ৳10,000 or above is processed.
• Withdrawals of bonus funds are subject to the applicable wagering requirements having been met in full before the withdrawal is approved.
• good 111 reserves the right to delay or withhold a withdrawal pending fraud or compliance review. The player will be notified of any such hold within 24 hours.

Anti-Money Laundering (AML)

good 111 is committed to preventing money laundering and financial crime. The platform applies AML monitoring to all transactions. Players must not use good 111 for any purpose other than genuine recreational gambling. Depositing funds and withdrawing them without engaging in meaningful wagering activity — commonly referred to as "chip dumping" or "money passing" — is strictly prohibited and will result in immediate account closure and reporting to relevant authorities where required by law.

Bonuses & Promotions

good 111 offers a range of promotional incentives to both new and existing Bangladesh players. All bonuses, free spins, cashback offers, reload promotions, and tournament prizes are subject to the specific terms published alongside each individual offer, as well as the general bonus rules set out in this section.

General Bonus Rules

• Bonuses may only be claimed once per eligible player, per household, per device, and per payment method unless the specific offer explicitly states otherwise.
• good 111 reserves the right to withdraw, modify, or cancel any bonus offer at any time prior to it being claimed by a player.
• Bonuses are non-transferable and have no cash value until applicable wagering requirements have been met in full.
• Wagering requirements specify how many times the bonus amount (or bonus plus deposit amount, as stated per offer) must be wagered before a withdrawal of associated winnings can be requested.
• Not all games contribute equally to wagering requirements. Live casino games, virtual sports, and certain slot titles may contribute at a reduced rate (e.g., 10% or 20%). The specific contribution rates are published in each offer's terms.
• A maximum bet limit of ৳500 per spin or ৳1,000 per hand applies when a bonus balance is active, unless the offer specifies otherwise. Bets exceeding this limit while a bonus is active may result in the bonus and associated winnings being voided.
• Bonus funds expire 30 days from the date of credit unless a different expiry period is specified in the offer terms.
• good 111 reserves the right to void bonus winnings and/or close accounts where evidence of bonus abuse, system exploitation, or collusive play is identified.

Promotional Calendar

good 111 publishes promotions aligned with Bangladesh's cultural and sporting calendar, including BPL season tournament prize pools, Eid reload bonuses, Pohela Boishakh free spin offers, and Victory Day cashback events. All such promotions are announced via the good 111 platform and are subject to the specific terms published at the time of each promotion. Players are encouraged to review individual promotion terms carefully before participating.

Prohibited Conduct & Fraud

good 111 operates on a foundation of fair play. The following actions are strictly prohibited and constitute a material breach of these Terms. good 111 reserves the right to immediately suspend or permanently close any account where prohibited conduct is identified, to forfeit all balances held in such accounts, and to pursue legal remedies where applicable.

Prohibited Actions

• Registering more than one account on the platform.
• Providing false, misleading, or unverifiable personal information during registration or KYC.
• Using another person's payment method, identity documents, or account credentials.
• Exploiting software bugs, errors in odds, or technical malfunctions to gain an unfair financial advantage. Any winnings resulting from a verifiable technical error are void.
• Employing automated tools, bots, scripts, or software to interact with the platform in a manner not supported by the standard browser interface.
• Colluding with other players on live casino games, poker tables, or sports betting markets.
• Attempting to launder money or use the platform for any fraudulent financial activity.
• Engaging in any activity that disrupts, overloads, or damages the good 111 platform infrastructure or the experience of other players.
• Attempting to reverse-engineer, decompile, or extract the source code of any component of the good 111 platform.
• Making chargebacks or payment disputes to your bank or mobile financial service provider without first raising the matter with good 111 support. Unwarranted chargebacks will result in immediate account suspension pending investigation.

Consequences of Prohibited Conduct

Where good 111 determines, in its reasonable discretion, that a player has engaged in prohibited conduct, good 111 may take one or more of the following actions without prior notice: suspend or permanently close the account; void any wagers placed during the period of prohibited conduct; withhold or forfeit any balances associated with the account; recover any amounts previously paid out that were derived from the prohibited conduct; and report the matter to relevant financial crime or law enforcement authorities where required by law.

Account Suspension & Closure

Closure by the Player

You may request the closure of your good 111 account at any time by contacting [email protected] with a written closure request from your registered email address. Before your account is closed, any pending withdrawal requests will be processed to your registered payment method. Any remaining real-money balance (excluding active bonus funds that have not met wagering requirements) will be returned to you within 5 business days. Accounts closed voluntarily may be reopened upon request, subject to re-verification of identity.

Closure by good 111

good 111 reserves the right to suspend or permanently close any player account at any time for any of the following reasons, without being required to provide prior notice:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspicion of fraudulent activity, money laundering, or prohibited conduct as described in Section 6.
• Identification of a duplicate account linked to the same individual.
• Request by the player for self-exclusion under the good 111 Responsible Gaming programme.
• Identification of the player as a minor (under 18 years of age).
• Regulatory, compliance, or legal requirement to do so.

Self-Exclusion

Players who wish to exclude themselves from the good 111 platform for responsible gaming reasons may request a self-exclusion period of a minimum of six months via Account Settings or by emailing [email protected]. Self-exclusion requests are processed within 24 hours and cannot be reversed during the exclusion period. For full details of good 111's responsible gaming tools, please refer to our Responsible Gaming page.

Limitation of Liability

Platform Availability

good 111 endeavours to maintain platform availability 24 hours a day, 7 days a week. However, good 111 does not warrant uninterrupted, error-free, or continuously available access to the platform. Scheduled maintenance, emergency technical work, third-party service interruptions (including payment processor downtime), or events beyond good 111's reasonable control may result in temporary unavailability. good 111 will not be liable for any loss of winnings, missed betting opportunities, or other losses arising from platform downtime.

Game Outcomes

All game outcomes on the good 111 platform — including slots, live casino games, crash titles, and sports betting results — are determined by certified Random Number Generators (RNGs) or by real-world sporting events, as applicable. good 111 does not control, influence, or guarantee game outcomes. Gambling involves risk, and you may lose the money you wager. good 111 accepts no liability for gambling losses incurred through normal use of the platform.

Technical Errors

In the event of a verifiable technical malfunction — including software errors, display errors, miscalculated odds, or payment processing errors — good 111 reserves the right to void affected wagers and restore account balances to their pre-error state. good 111 will not be liable for winnings that were generated as a direct result of a technical error, regardless of whether the error was immediately apparent to the player.

Maximum Liability

To the maximum extent permitted by applicable law, good 111's total aggregate liability to any individual player in connection with any claim arising from use of the platform shall not exceed the total amount deposited by that player into their good 111 account in the 30-day period immediately preceding the event giving rise to the claim.

Contact & Complaints

If you have a question, concern, or formal complaint regarding any aspect of good 111's services or these Terms, please contact our support team in writing at [email protected]. good 111 will acknowledge all formal written complaints within 48 hours (Bangladesh Standard Time, UTC+6) and endeavour to resolve them within 10 business days. All complaints must be submitted in English.